Return Policy

Return & Refund Policy

We want you to be 100% satisfied with your Fya Fairy purchase.

1. Returns

Due to hygiene and safety concerns, we do not accept returns on opened sanitary products. If your order arrived damaged or incorrect, please contact us within 7 days of receiving it.

2. Refunds

Refunds are issued:

• For defective or damaged products

• For incorrect or missing items (verified by order record)

• Upon cancellation before shipment

Refunds will be processed to your original payment method within 5-7 business days after approval.

3. Cancellations

Orders can be cancelled within 2 hours of placement. Once shipped, cancellations are no longer possible.

4. Contact

For return/refund-related inquiries, email us at orders@fyafairy.com with your order number and issue description.